FAQ

wink bingo faq

Have a query about our site? You’ll probably find the answer in our Frequently Answered Questions below!

HOW OLD DO YOU HAVE TO BE TO PLAY BINGO?

To play online bingo at Wink Bingo – in any bingo room or online game, players MUST be at least 18 years of age. This includes our free bingo and no deposit bingo offers & rooms.

WHAT ARE WAGERING REQUIREMENTS?

Wagering requirements relate to the amount a player needs to bet in order to release their bonus winnings into their Real Money balance. With most bonuses, players are unable to withdraw the bonus itself, the deposit relating to the bonus or the winnings from the bonus until the wagering requirement have been completed. You can read more about our wagering requirements here.


HOW DO I MEET WAGERING REQUIREMENTS?​

In order to meet wagering requirements for bingo games, you must wager 2x the total amount of your deposit used to redeem the bingo bonus plus the bingo bonus funds received from that deposit (for example, if you deposit £5 and get a £5 bingo bonus, you must wager £20).

In order to withdraw games bonus funds and any winnings connected with those games bonus funds, you must wager 50x the amount of the games bonus funds. Only wagering with games bonus funds will count towards the wagering requirements.

 

HOW MUCH CAN YOU WIN AT BINGO?

Our bingo rooms vary with the jackpots they offer. Our Sunday’s Surprising Reward bingo game has a sliding jackpot of up to £10,000, Smash It Saturday & Losta Loot both offer £3,000 in cash prizes and there’s also a Mystery Jackpot game that offers a surprise jackpot amount with each game – up to £500 in cash. Players can also play the unique 1 Million Rewards Room, a bingo game that plays 5 times daily and gives away more than 1,000,000 Wink Rewards every month.
 

WHAT HAPPENS IF I HAVE PURCHASED MY CARDS AND I GET DISCONNECTED FROM THE GAME?

As soon as your cards are purchased, you are in the game regardless of your connection status.

The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won. 


WHY CAN I NOT CONNECT TO THE CHAT SERVER?

Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
 

CAN I KEEP MY CARD NUMBERS FROM GAME TO GAME?

Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.

If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
 

HOW DO I DEPOSIT REAL MONEY INTO ONLINE ACCOUNT AND HOW DO I MAKE A WITHDRAWAL?​

Making a deposit and/or withdrawal at Wink Bingo is simple. Click on the ‘Banking’ button and select the transaction type you want. If making a deposit, you will be prompted to select a payment method and amount. If wanting to make a withdrawal, the maximum amount you can withdraw will be displayed on the screen, along with the details of any bonuses you will forfeit of the withdrawal is completed.
 

HOW DO I CASH OUT AND GET PAID?

You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
 

ARE MY PAYMENT CARD DETAILS SECURE?

We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.

This makes it impossible for people to crack this code and gain access to your confidential details.
 

HOW DO I GET SUPPORT?

Feel free to contact us with any questions or support issues. We will endeavour to answer all queries within 4 hours.

We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.


HOW DO I CLEAR MY CACHE?

For Internet Explorer users, go to ‘Tools’ and ‘Internet Options’. Underneath ‘Browsing History’ press ‘Delete’. Select ‘Temporary Internet Files’ and then ‘Delete’.

For Mozilla Firefox users, go to ‘Tools’, ‘Options’ and ‘Advanced’. Select ‘Network Offline Storage’ and ‘Clear Now’.

For Google Chrome users, go to the spanner icon in the right-hand corner, select ‘Tools’, ‘Clear Browsing Data’, select ‘Empty Cache’ and then ‘Clear Browsing Data’.


HOW DO I KNOW THE BINGO GAMES ARE FAIR?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Wink Bingo.


HOW WILL MY TRANSACTIONS APPEAR ON MY BANK OR CREDIT CARD STATEMENT?

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.


WHAT IS THE MINIMUM AMOUNT I CAN WITHRAW?

The minimum amount you can withdraw is £10 (subject to minimum limits imposed by available payment methods). Please note that prior to your first withdrawal, you must have deposited a minimum of £20.


I HAVE MADE A WITHDRAWAL, WHEN WILL THE MONEY BE IN MY BANK ACCOUNT OR ON MY CREDIT CARD?

It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited/Virtual MaSerIRL (as applicable), within 2-3 working days from your original request. However your bank or Credit Card Company may take up to 5 working days from then to complete the process.

We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.

Brigend & Cassava/ Virtual MaSerIRL (as applicable) reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

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