Help

Need some help? Whether it's about bingo, slots, your account or bankroll, Wink Bingo is here to help. Enjoy your online bingo experience without worry.

Registration

Registration

How do I register?

It’s quick & easy to register on Wink Bingo!

From PC, Simply click on the Join Now button at the top of any page & you’ll be taken to the Registration page. Fill in your details and you’re ready to play!

On Tablet & smartphone: simply click on the JOIN NOW or PLAY NOW button on Wink Bingo’s homepage, & you’ll be taken to the Registration page. Alternatively, you can download the Wink Bingo app from the App store (available for iOS only), then click the “Register” button after opening the app. Fill in your details and you’re ready to play!

Do I need to download any software to play?

Definitely not! On PC, As soon as you’ve registered and/or logged in, you just need to click the PLAY NOW button anywhere on the site. This will launch the Wink Bingo lobby where you’ll be presented with our fab choice of Bingo & Instant games.

On Tablet & smartphone: You can play on Wink Bingo via your browser. If you’re using an iOS device, you can choose to download Wink Bingo’s app from the App store.

Can I play on your site from my country of residence?

The legality of online bingo varies from one jurisdiction to another.

We recommend that you consult your local authorities for specific regulations in your own area as certain countries restrict opening an account with our Company, making any deposits or using our Services.

Take a look below to see which countries we offer our services to

 

Wink Bingo reserves the right to amend the list of countries from which it will not accept users of our Service from time to time at its sole discretion.

We operate under a license granted by the Government of Gibraltar. For more information on Gibraltar licensing, please visit the official Gibraltar Government site at: http://www.gibraltar.gov.gi/internet-gaming.

Login

Login

How do I login?

Logging in from your PC: When you arrive on the homepage, simply click on the login button, and then enter your username & password to login to your account.

Logging in from your tablet or smartphone: When you arrive on the homepage, simply click on "Already a member", then you just need to enter your username & password to login to your account. If you have the Wink Bingo app installed on your device (iOS only), you just need to enter your username & password to login to your account.

I’ve forgotten my login details, what do I do?

Don’t worry, simply click here to go to our Forgotten Password page & follow the simple steps to reset your details. . If you find you're still unable to log in, simply contact our Member Support Team at any time and they'll help sort everything out for you.

How can I view my account details?

As soon as you login to the website, you’ll be able to see your account summary right under the top menu. If you’d like to see more details, such as your transaction history, a list of the games you’ve played, and to review or edit your details, simply click on “My Account” at the top right corner.

Banking

Banking

How do I fund my account?

On PC, funds can be added to your account by clicking any of the ‘Cashier’ buttons to launch the cashier. You can also open the cashier by clicking the Cashier button in the games lobby. This won’t interfere with your slots or bingo game because the cashier will pop up in a new window.

On mobile, you can access the cashier by clicking the “Banking” button.

Brigend provides Wink Bingo with the banking facility & are extremely flexible in the methods in which you can deposit funds. You can have up to five payment methods registered to your account. We accept all major Credit & Debit cards including Maestro, Visa & MasterCard. The other methods accepted are Neteller, Entropay, PayPal & paysafecard.

I have a promotion code I want to use

If you have a valid promotional code, enter the code into the ‘Promotion Code’ box in the cashier, click the ‘Deposit’ tab to fund your account & your funds will be transferred to your Wink Bingo account immediately. The description you will see on your bank/credit card statement when depositing at Wink bingo will be “BRIGEND”. Note: Payments cannot be made back onto a Mastercard.

Please note that you must spell the promotion code correctly or you will not receive the respective bonus.

What is the minimum amount I can deposit?

The minimum amount you can deposit is £10.

What is the minimum amount I can withdraw?

The minimum withdrawal amount is £10.

How long does it take until the funds appear in my bank account?

It takes 48 hours to process your withdrawal request. Once this has been completed, you should see the money in your bank account within 4 -7 working days.

I requested to withdraw some of my winnings yesterday, can i change my mind?

Yes. You have up to 48 hours from when you requested your withdrawal to reverse the transaction via the cashier.

How can I be sure that my payment details are secure?

We use the SSL Protocol with 128 bit encryption to provide security & privacy between your computer & our servers. This means that before any sensitive data is sent between you & our servers, the data is encrypted before it is transmitted.

This makes it impossible for people to crack this code & gain access to your confidential details.

How will my transactions appear on my bank or credit card statement?

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.

Bingo Games

Bingo Games

75 ball bingo – what is it?

Basically, 75 Ball Bingo cards have 25 squares, arranged in five vertical & five horizontal rows. Each of the 25 squares on the 75 ball bingo card (except for the center square for 75-24 ball games) contains a number between 1 & 75. The aim of the game is to complete a shape or every number (coverall) on the card. Pattern Bingo is more commonly associated with 75 Ball Bingo than its 90 Ball counterpart.

90 ball bingo

90 Ball Bingo cards have 3 lines with 9 squares. The goal to try and obtain 1 line, 2 lines or a Full house before all the other players in the room. There are typically 3 winners per 90 ball bingo game.

How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Wink Bingo.

Can I keep my card numbers from game to game?

Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.

If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.

What is a progressive jackpot?

Wink Bingo has two progressive jackpots – 75 Ball Moneyball, the 90 Ball Full House. To win the progressive jackpots, a player needs to bingo in a certain number of calls or less. For more details, please see our Bingo Jackpots page.

OK, so how do I actually purchase bingo tickets?

It’s easy! When you go into any bingo room, on the left hand side there’s a ticket panel where you can choose the number of tickets you wish to purchase. The number of tickets you can purchase per game varies from room to room, but most have a maximum allowance of 96 cards. Once you select the number of tickets you’d like to purchase to the game, click on the ‘Buy Selected Tickets’ tab.

What is advanced buy?

Advanced Buy is a handy feature which enables you to buy bingo cards (excluding FREE cards) to future games, even in other rooms without having to leave the bingo room.. You can select which games you want to play and the maximum card price you want to buy.

If you want to buy more cards before a game…

Even while Advanced Buy is activated you are still able to purchase more cards manually if you wish.

How much does it cost to play?

We’ve got tickets to suit all budgets, with tickets ranging from 0p (Free Bingo) & 1p right up to £2.

What’s a prebuy?

In a number of games you have the opportunity to purchase tickets for a game for a significantly longer period than in most of the live rooms. The room will have a stipulated time & day in which the game will take place. This is usually used for special promotions.

Chat hosts are always going on about lps or jps – what are they?

These are loyalty points and they can be exchanged for bingo tickets. There are loads of ways to win points, including buying bingo tickets & joining in with our chat games.

OK, so how do I redeem loyalty points?

That’s easy peasy. You can redeem points on the website or in the games lobby. On the top header you will see a button “Redeem Points”. The number of Points you have available for redemption will be displayed. Select how many you wish to redeem & enter the amount in the box & click the ‘Submit’ button. The redemption will happen instantly. Remember 1000 LPs = £1 in Bonus Funds.

I love a good chit chat – how can I chat on wink bingo?

If you love a good gossip then Wink is the place to be! There is a space to chat in most rooms, however if it is a bit distracting you can hide the chat & just concentrate on bingo! This facility isn’t available in all rooms but take a look round, we guarantee there’s something for everyone! One thing we’re not a fan of is foul, offensive or abusive language. Please don’t do it otherwise we’ll be forced to ban you from chat & we really, really don’t want that to happen.

Chat games – what are they?

Our lovely Wink Bingo Chat Hosts have fun chat games playing daily in the rooms. This is your chance to earn some extra Loyalty Points for simply being a good sport & joining in with the fun!

Slots

Slots & Instants

Instants

Instant Win games are an assorted category that includes scratch cards, slots and more. They can be played between bingo games, or even as you play bingo. To play Instant Games just click on the game you want to play from the list in the Instants tab. If you want to play while you’re in a bingo room you can always find instants and slot games available on the top right side of your screen.

Slots

Slots work on the premise of the traditional fruit machine. Here at Wink Bingo, with over 500 slots games we’ve got something for everyone, including progressive jackpot versions of some of our most popular games.

Casino

Wink Bingo also offers a range of casino style games like Roulette and Blackjack – perfect for the feel of the casino in your own home!

Instant progressives

There are numerous slots included within the Instant Games Progressive Jackpot category. For these games you can win extra big jackpots. Some of these games are: Piggy Payout, Fluffy Favourites, Aztec Rising & Double-Up Ducks. The mini, mega & maxi jackpots on these games are activated at random.

Technical Issues

Technical Issues

What happens if I purchase a card & then lose connection?

In the eventuality that you are disconnected, don’t worry. As soon as there is confirmation that you have purchased tickets then these will remain active within that game & any winning funds will be credited to your account. That means that even if you lose connection your cards are still active in the game and if you win, you will get all your winnings straight to your account.

How do I clear my cache?

For Internet Explorer users, go to ‘Tools’ and ‘Internet Options’. Underneath ‘Browsing History’ press ‘Delete’. Select ‘Temporary Internet Files’ and then ‘Delete’.

For Mozilla Firefox users, go to ‘Tools’, ‘Options’ and ‘Advanced’. Select ‘Network Offline Storage’ and ‘Clear Now’.

For Google Chrome users, go to the spanner icon in the right-hand corner, select ‘Tools’, ‘Clear Browsing Data’, select ‘Empty Cache’ and then ‘Clear Browsing Data’.

Does Wink Bingo run on a Mac or a PC?

If you're able to surf the net on your computer, you should have no problems playing bingo on Wink.

We do recommend that you play through a broadband or 4g connection for the most enjoyable gaming experience.

Source of Funds

Source of Funds

Why do I need to send you the source of the funds I spend with you? Is this a genuine request?

First of all, we can confirm that this is a genuine request.

From time to time we may need to request information from you that could be regarded as “personal”, but this is in order to abide by all UK gambling regulations and we guarantee that we will never share this information with any unauthorised third party.

Why do I need to prove to you where my money comes from?

We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company, but it is a clear licencing requirement from the Gambling Commission of Great Britain.

We take responsible gaming very seriously and aim to protect our players as best as we can. Therefore, as a betting operator, licensed and regulated to trade in the UK, we are obligated to know that the source of the funds you use to play with us, is legitimate.

There will be times when certain financial limits and thresholds are reached, and it may be necessary for us to ask our members to provide evidence to confirm the source(s) of funds they have been playing with. This information will only ever be used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances. No unauthorised third party will ever receive this information.

Wink Bingo is not alone in seeking this type of information from its customers; and it is highly likely that you will also be approached by other betting operators also requesting this information from you when your spend/play reaches certain levels.

If I don’t send in proof of my source of funds, what will happen?

Unfortunately, if we do not receive the required information from you, we will be required to place financial restrictions on your account. However, if, at any time you choose to send us the required information at a later date, then we will gladly lift all restrictions.

How will the information be used?

All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.

We have a professional and dedicated team who work to review and assess all information received in order to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites.

We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.

What we need to receive from you:

We will need evidence to identify and support the source and value of the funds you use to bet/play with. Examples of possible sources of funds can include:

  • A link to a web site showing you in some employee/employer/executive or ownership capacity
  • A copy of your pay slip
  • Sale of shares
  • Sale of property or properties
  • Inheritance (A copy of the letter from the executors exhibiting how much you have inherited as a beneficiary and a copy of your bank account statement showing the money being received from the executor's account.)
  • Dividends from a company (A copy of your dividend certificate, and a copy of your bank account statement showing the money being received from the company.)
  • Other (Compensation award/Gambling winnings/lottery/bank statement etc.)
How to send us your Source of Funds:

Please include your username and/or account number with any documents that are sent to us.

The simplest way to share the documents is directly through the cashier:

  1. You can upload documents through the cashier. On your PC visit the tab on the left hand side named ‘More’, click on “ID Verification” and upload your document.
  2. On mobile click on ‘Deposit’, on the bottom tab named ‘More’, click on “ID Verification” and upload your document.

Alternatively you can send by email (sending through the cashier is preferable)

  • Take a photo of the document with your camera phone
  • Open your email account
  • Create a New Email
  • Attach the photo
  • Enter: Bingosecurity@cassava.net in the 'To' address bar at the top of your email and press 'Send'
Who is Cassava?

Wink Bingo is owned and operated by Cassava Enterprises (Gibraltar) Limited, and provides information regarding the promotional offers offered to players who have qualified as VIPs on any of the following websites www.winkbingo.com, www.888ladies.com, www.tastybingo.com, www.redbusbingo.com, www.poshbingo.com, www.bingostreet.com, www.bingoloft.com and www.bingoappy.com.

Registration

How do I register?

It’s quick & easy to register on Wink Bingo!

From PC, Simply click on the Join Now button at the top of any page & you’ll be taken to the Registration page. Fill in your details and you’re ready to play!

On Tablet & smartphone: simply click on the JOIN NOW or PLAY NOW button on Wink Bingo’s homepage, & you’ll be taken to the Registration page. Alternatively, you can download the Wink Bingo app from the App store (available for iOS only), then click the “Register” button after opening the app. Fill in your details and you’re ready to play!

Do I need to download any software to play?

Definitely not! On PC, As soon as you’ve registered and/or logged in, you just need to click the PLAY NOW button anywhere on the site. This will launch the Wink Bingo lobby where you’ll be presented with our fab choice of Bingo & Instant games.

On Tablet & smartphone: You can play on Wink Bingo via your browser. If you’re using an iOS device, you can choose to download Wink Bingo’s app from the App store.

Can I play on your site from my country of residence?

The legality of online bingo varies from one jurisdiction to another.

We recommend that you consult your local authorities for specific regulations in your own area as certain countries restrict opening an account with our Company, making any deposits or using our Services.

Take a look below to see which countries we offer our services to

 

Wink Bingo reserves the right to amend the list of countries from which it will not accept users of our Service from time to time at its sole discretion.

We operate under a license granted by the Government of Gibraltar. For more information on Gibraltar licensing, please visit the official Gibraltar Government site at: http://www.gibraltar.gov.gi/internet-gaming.

Login

How do I login?

Logging in from your PC: When you arrive on the homepage, simply click on the login button, and then enter your username & password to login to your account.

Logging in from your tablet or smartphone: When you arrive on the homepage, simply click on "Already a member", then you just need to enter your username & password to login to your account. If you have the Wink Bingo app installed on your device (iOS only), you just need to enter your username & password to login to your account.

I’ve forgotten my login details, what do I do?

Don’t worry, simply click here to go to our Forgotten Password page & follow the simple steps to reset your details. . If you find you're still unable to log in, simply contact our Member Support Team at any time and they'll help sort everything out for you.

How can I view my account details?

As soon as you login to the website, you’ll be able to see your account summary right under the top menu. If you’d like to see more details, such as your transaction history, a list of the games you’ve played, and to review or edit your details, simply click on “My Account” at the top right corner.

Banking

How do I fund my account?

On PC, funds can be added to your account by clicking any of the ‘Cashier’ buttons to launch the cashier. You can also open the cashier by clicking the Cashier button in the games lobby. This won’t interfere with your slots or bingo game because the cashier will pop up in a new window.

On mobile, you can access the cashier by clicking the “Banking” button.

Brigend provides Wink Bingo with the banking facility & are extremely flexible in the methods in which you can deposit funds. You can have up to five payment methods registered to your account. We accept all major Credit & Debit cards including Maestro, Visa & MasterCard. The other methods accepted are Neteller, Entropay, PayPal & paysafecard.

I have a promotion code I want to use

If you have a valid promotional code, enter the code into the ‘Promotion Code’ box in the cashier, click the ‘Deposit’ tab to fund your account & your funds will be transferred to your Wink Bingo account immediately. The description you will see on your bank/credit card statement when depositing at Wink bingo will be “BRIGEND”. Note: Payments cannot be made back onto a Mastercard.

Please note that you must spell the promotion code correctly or you will not receive the respective bonus.

What is the minimum amount I can deposit?

The minimum amount you can deposit is £10.

What is the minimum amount I can withdraw?

The minimum withdrawal amount is £10.

How long does it take until the funds appear in my bank account?

It takes 48 hours to process your withdrawal request. Once this has been completed, you should see the money in your bank account within 4 -7 working days.

I requested to withdraw some of my winnings yesterday, can i change my mind?

Yes. You have up to 48 hours from when you requested your withdrawal to reverse the transaction via the cashier.

How can I be sure that my payment details are secure?

We use the SSL Protocol with 128 bit encryption to provide security & privacy between your computer & our servers. This means that before any sensitive data is sent between you & our servers, the data is encrypted before it is transmitted.

This makes it impossible for people to crack this code & gain access to your confidential details.

How will my transactions appear on my bank or credit card statement?

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.

I received notice regarding my Source of Funds, what is this?

From time to time we may need to request information from you that can be regarded as “personal”, but this is in order to abide by all UK gambling regulations and we guarantee that we will never share this information with any unauthorised third party. For more information click here.

Bingo Games

75 ball bingo – what is it?

Basically, 75 Ball Bingo cards have 25 squares, arranged in five vertical & five horizontal rows. Each of the 25 squares on the 75 ball bingo card (except for the center square for 75-24 ball games) contains a number between 1 & 75. The aim of the game is to complete a shape or every number (coverall) on the card. Pattern Bingo is more commonly associated with 75 Ball Bingo than its 90 Ball counterpart.

90 ball bingo

90 Ball Bingo cards have 3 lines with 9 squares. The goal to try and obtain 1 line, 2 lines or a Full house before all the other players in the room. There are typically 3 winners per 90 ball bingo game.

How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Wink Bingo.

Can I keep my card numbers from game to game?

Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.

If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.

What is a progressive jackpot?

Wink Bingo has two progressive jackpots – 75 Ball Moneyball, the 90 Ball Full House. To win the progressive jackpots, a player needs to bingo in a certain number of calls or less. For more details, please see our Bingo Jackpots page.

OK, so how do I actually purchase bingo tickets?

It’s easy! When you go into any bingo room, on the left hand side there’s a ticket panel where you can choose the number of tickets you wish to purchase. The number of tickets you can purchase per game varies from room to room, but most have a maximum allowance of 96 cards. Once you select the number of tickets you’d like to purchase to the game, click on the ‘Buy Selected Tickets’ tab.

What is advanced buy?

Advanced Buy is a handy feature which enables you to buy bingo cards (excluding FREE cards) to future games, even in other rooms without having to leave the bingo room.. You can select which games you want to play and the maximum card price you want to buy.

If you want to buy more cards before a game…

Even while Advanced Buy is activated you are still able to purchase more cards manually if you wish.

How much does it cost to play?

We’ve got tickets to suit all budgets, with tickets ranging from 0p (Free Bingo) & 1p right up to £2.

What’s a prebuy?

In a number of games you have the opportunity to purchase tickets for a game for a significantly longer period than in most of the live rooms. The room will have a stipulated time & day in which the game will take place. This is usually used for special promotions.

Chat hosts are always going on about lps or jps – what are they?

These are loyalty points and they can be exchanged for bingo tickets. There are loads of ways to win points, including buying bingo tickets & joining in with our chat games.

OK, so how do I redeem loyalty points?

That’s easy peasy. You can redeem points on the website or in the games lobby. On the top header you will see a button “Redeem Points”. The number of Points you have available for redemption will be displayed. Select how many you wish to redeem & enter the amount in the box & click the ‘Submit’ button. The redemption will happen instantly. Remember 1000 LPs = £1 in Bonus Funds.

I love a good chit chat – how can I chat on wink bingo?

If you love a good gossip then Wink is the place to be! There is a space to chat in most rooms, however if it is a bit distracting you can hide the chat & just concentrate on bingo! This facility isn’t available in all rooms but take a look round, we guarantee there’s something for everyone! One thing we’re not a fan of is foul, offensive or abusive language. Please don’t do it otherwise we’ll be forced to ban you from chat & we really, really don’t want that to happen.

Chat games – what are they?

Our lovely Wink Bingo Chat Hosts have fun chat games playing daily in the rooms. This is your chance to earn some extra Loyalty Points for simply being a good sport & joining in with the fun!

Slots & Instants

Instants

Instant Win games are an assorted category that includes scratch cards, slots and more. They can be played between bingo games, or even as you play bingo. To play Instant Games just click on the game you want to play from the list in the Instants tab. If you want to play while you’re in a bingo room you can always find instants and slot games available on the top right side of your screen.

Slots

Slots work on the premise of the traditional fruit machine. Here at Wink Bingo, with over 500 slots games we’ve got something for everyone, including progressive jackpot versions of some of our most popular games.

Casino

Wink Bingo also offers a range of casino style games like Roulette and Blackjack – perfect for the feel of the casino in your own home!

Instant progressives

There are numerous slots included within the Instant Games Progressive Jackpot category. For these games you can win extra big jackpots. Some of these games are: Piggy Payout, Fluffy Favourites, Aztec Rising & Double-Up Ducks. The mini, mega & maxi jackpots on these games are activated at random.

Technical Issues

What happens if I purchase a card & then lose connection?

In the eventuality that you are disconnected, don’t worry. As soon as there is confirmation that you have purchased tickets then these will remain active within that game & any winning funds will be credited to your account. That means that even if you lose connection your cards are still active in the game and if you win, you will get all your winnings straight to your account.

How do I clear my cache?

For Internet Explorer users, go to ‘Tools’ and ‘Internet Options’. Underneath ‘Browsing History’ press ‘Delete’. Select ‘Temporary Internet Files’ and then ‘Delete’.

For Mozilla Firefox users, go to ‘Tools’, ‘Options’ and ‘Advanced’. Select ‘Network Offline Storage’ and ‘Clear Now’.

For Google Chrome users, go to the spanner icon in the right-hand corner, select ‘Tools’, ‘Clear Browsing Data’, select ‘Empty Cache’ and then ‘Clear Browsing Data’.

Does Wink Bingo run on a Mac or a PC?

If you're able to surf the net on your computer, you should have no problems playing bingo on Wink.

We do recommend that you play through a broadband or 4g connection for the most enjoyable gaming experience.

Source of Funds

Why do I need to send you the source of the funds I spend with you? Is this a genuine request?

First of all, we can confirm that this is a genuine request.

From time to time we may need to request information from you that could be regarded as “personal”, but this is in order to abide by all UK gambling regulations and we guarantee that we will never share this information with any unauthorised third party.

Why do I need to prove to you where my money comes from?

We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company, but it is a clear licencing requirement from the Gambling Commission of Great Britain.

We take responsible gaming very seriously and aim to protect our players as best as we can. Therefore, as a betting operator, licensed and regulated to trade in the UK, we are obligated to know that the source of the funds you use to play with us, is legitimate.

There will be times when certain financial limits and thresholds are reached, and it may be necessary for us to ask our members to provide evidence to confirm the source(s) of funds they have been playing with. This information will only ever be used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances. No unauthorised third party will ever receive this information.

Wink Bingo is not alone in seeking this type of information from its customers; and it is highly likely that you will also be approached by other betting operators also requesting this information from you when your spend/play reaches certain levels.

If I don’t send in proof of my source of funds, what will happen?

Unfortunately, if we do not receive the required information from you, we will be required to place financial restrictions on your account. However, if, at any time you choose to send us the required information at a later date, then we will gladly lift all restrictions.

How will the information be used?

All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.

We have a professional and dedicated team who work to review and assess all information received in order to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites.

We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.

What we need to receive from you:

We will need evidence to identify and support the source and value of the funds you use to bet/play with. Examples of possible sources of funds can include:

  • A link to a web site showing you in some employee/employer/executive or ownership capacity
  • A copy of your pay slip
  • Sale of shares
  • Sale of property or properties
  • Inheritance (A copy of the letter from the executors exhibiting how much you have inherited as a beneficiary and a copy of your bank account statement showing the money being received from the executor's account.)
  • Dividends from a company (A copy of your dividend certificate, and a copy of your bank account statement showing the money being received from the company.)
  • Other (Compensation award/Gambling winnings/lottery/bank statement etc.)
How to send us your Source of Funds:

Please include your username and/or account number with any documents that are sent to us.

The simplest way to share the documents is directly through the cashier:

  1. You can upload documents through the cashier. On your PC visit the tab on the left hand side named ‘More’, click on “ID Verification” and upload your document.
  2. On mobile click on ‘Deposit’, on the bottom tab named ‘More’, click on “ID Verification” and upload your document.

Alternatively you can send by email (sending through the cashier is preferable)

  • Take a photo of the document with your camera phone
  • Open your email account
  • Create a New Email
  • Attach the photo
  • Enter: Bingosecurity@cassava.net in the 'To' address bar at the top of your email and press 'Send'
Who is Cassava?

Wink Bingo is owned and operated by Cassava Enterprises (Gibraltar) Limited, and provides information regarding the promotional offers offered to players who have qualified as VIPs on any of the following websites www.winkbingo.com, www.888ladies.com, www.tastybingo.com, www.redbusbingo.com, www.poshbingo.com, www.bingostreet.com, www.bingoloft.com and www.bingoappy.com.

Contact Us

Have a question? A suggestion? Wink Bingo will be more than happy to receive your feedback, which will help us to create a more enjoyable game environment for you.

You can contact our support team by email support@winkbingo.com

Or give us a call:

0800 901 2508
All calls to this number from within the UK are free.

+44 (0)203 794 3049
This is a direct dial number and is not toll free.